REV 2.0.5.10/01/12
When you book your limousine for your occasion, the date and vehicle requested by you can only be secured with a booking fee at the time when the booking is made. We are unable to secure any details unless this payment is made.
Booking Fees are made using a debit or credit card over the phone at the time of booking
Booking Fees:
All bookings are confirmed by the payment in advance of a non-refundable booking fee to Limos Northwest. When you pay your booking fee it enters you into an agreement between us as a supplier and you the customer and has attached a set of terms and conditions set out within this document. If you are not happy with the conditions for your booking for any reason we allow a 24 Hours cooling off period where you will be entitled to a refund of your booking fee. Please note there is a £10 administration charge to cancel your booking within the 24 hours period. NOTE. this condition does not apply to last minute bookings where you may have booked a limousine to collect you within this 24 Hour period, in this case the booking fee will be forfeited.
The balance due is the amount outstanding of any booking fees paid. The balance is to be paid to the Agent or Driver in “CASH ONLY” at the first pick up address, exceptions to this policy will appear on the booking confirmation and will have been discussed at the time of booking. The agreed payment method appears on the booking confirmation.
The Agreed Price is the price to be paid for the journey as agreed between Limos North West and the customer at the time of booking. The times, routes and other details of the journey are stipulated on the Booking Confirmation which you will recieve via email on a valid email address given at the time the booking information was taken.
Any requests to modify any of these details should be made to us at least a week in advance of the date of travel and we will endeavour to accommodate minor changes to the customer's requirement, subject to our agents / drivers ability to do so.
The agreed price takes into consideration "Duration of Hire, Fuel Usage, Drivers Time & Wage, Additional Services (For example drop off points or waiting periods)" By requesting extra services from the driver, for example requesting additional drop offs at the end of a booking that are not stipulated on the booking agreement or requesting the limousine to wait for a longer period after the agreed time has a negative impact on running costs and may have a knock on effect for other booking commitments on the same date. For this reason the driver / agent will only do what is agreed on the booking information and will not differ from this.
The hire agreement between us includes specified pick up and return times and/or duration of hire. Adhering to these times forms an integral part of our operation. Where these times are not adhered to, we may incur additional cost or risk disappointing other customers. For that reason, we reserve the right to levy additional charges should the times agreed between us not be adhered to by the customer. The overtime rate that will be charged is as specified below.
Rates are for each hour or part thereof.
Up to 8 Seat Limos £50
Over 8 Seat and up to 13 Seat Limos £75
Hummer £100
Payment of all overtime charges must be settled before the end of the hire. Drivers & agents do not accept cheques, debit cards, credit cards or foreign currency as payment on the day of hire. In the event that payment of overtime charges cannot be made on the day of hire, the customer agrees that the amounts will be charged to the credit or debit card with which the booking deposit was paid. Personal credit card payments are subject to a 2.5% surcharge on the transaction amount & Company Credit Cards 3.0%
Limos Northwest & its Agents / Drivers operate a 15 minute rule on all return journeys home at the end of your hire, this forms a crucial part of our operation to ensure other customers that may have also booked for a return are not left waiting due to your lateness.
This is a strict policy and unless the driver states otherwise they will depart the agreed location 15 minutes after the time confirmed on the booking form with or without passengers onboard.
In the event of a booking being cancelled by the hirer, the booking fee paid will be forfeited. If the Booking is cancelled within 14 days of the hire date, the full balance is payable to Limos North West. The customer agrees that the amounts will be charged to the credit or debit card with which the booking deposit was paid. Personal credit card payments are subject to a 2.5% surcharge on the transaction amount & Company Credit Cards 3.0%.
We will endeavour to supply the vehicle requested by you. In the unlikely event that we are unable to do so we reserve the right to provide a substitute vehicle of similar type and capacity.
limousines have a limited selection of music available to listen to, as you can imagine it would be impossible to cater for every persons music taste.
We recommend that you provide your own music or DVD for your booking and we also recommend that you create a back up copy of your original CD or make a compilation CD of your music choice for your limo hire.
Please be advised that for the protection of the Agents, Drivers, and the passengers onboard, most limousines have CCTV with audio recording installed. This system is in place to ensure the smooth running of the contracts between Limos North West, the Agent / Driver & the customer and to eliminate any wrongful accusations to either party
We reserve the right to charge the customer a minimum of £100 for any damage to a Limousine or any of its equipment caused by you or members of your party. Where the cost of rectification or repair may, in the view of the driver exceed £100, the minimum charge will be made by the method described below and a further amount invoiced to the customer to reflect the cost of restoring the vehicle to its previous condition
Payment of the minimum damage charge must be settled before the end of the hire. We do not accept cheques, debit cards, credit cards or foreign currency as payment on the day of hire. In the event that payment of damage-related charges cannot be made on the day of hire, the customer agrees that the amounts will be charged to the credit or debit card with which the booking deposit was paid. Personal credit card payments are subject to a 2.5% surcharge on the transaction amount & Company Credit Cards 3.0%
Note: We understand that occasional none deliberate soiling takes place for example a spilt drink, a broken glass, slight dirty marks on the carpets, Seats & Windows will be accepted as normal cleaning duties for the driver / agent for your booking.
Other Soiling beyond the driver / agents capabilities of a limousine may occur in a number of ways, these include Vomiting, excessive drink spillages, mud or other stains brought in by foot, make-up stains or blood stains. If the agent / driver (in their opinion) feels that the soiling that has occured during your booking is beyond the normal cleaning duty of them then a valet charge will be applied. The Maximum charge for a valet is £50 but this may be reduced based upon the time and amount of soiling to the vehicle.
Payment of the valet charge must be settled before the end of the hire. We do not accept cheques, debit cards, credit cards or foreign currency as payment on the day of hire. In the event that payment of soiling charges cannot be made on the day of hire, the customer agrees that the amounts will be charged to the credit or debit card with which the booking deposit was paid. Personal credit card payments are subject to a 2.5% surcharge on the transaction amount & Company Credit Cards 3.0%
Unfortunately we are unable to take responsibility for the loss of property left in the vehicle at any time or under any circumstances.
We only supply bookings to agents / drivers who operate a fleet of vehicles that are maintained to a high standard. In the unlikely event of breakdown or the limousine being rendered unserviceable (for example, in the event of collision), we will use our best endeavours to provide a back-up vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability.
Our Agents / Drivers always strive to arrive at pick-up points in advance of the times agreed. Very occasionally, events outside their control (for example, traffic congestion or bad weather) cause then to be late. In these circumstances, provided they arrive within 30 minutes of the scheduled time, this will be deemed to be within the terms of the agreement, in such cases, and if reasonably practical, the agent or Driver will endeavour to adjust the agreed booking times to make up for the delay, for example by adding a similar time at the end of the booking period. We or our Agents will not be held responsible for financial or personal loss to you or your group in any event out of our or their control.
Smoking is NOT permitted and the use of narcotics will not be tolerated. Any persons found using narcotics illegally in any vehicle will be reported to the Police.
The consumption of food is NOT permitted, unless agreed at the time of booking.
Alcoholic drinks are permitted if prior agreement is made by the customer and Limos Northwest's Agent and any person consuming alcohol must be at the age of 18 years old and able to prove their age by using a recognised form of identification, EG, Driving Licence or Passport if asked to do so. The Agent / Driver will supply glassware for the outward journey only and only if requested at the time of booking will a second set of glasses be available on the return journey, This option is not available for late night return Journeys (Detailed Below)
NOTE: Due to alcohol laws and Late Night Return Journeys. NO alcohol is permitted on return journeys, Any open containers of alcohol left inside the limousine will be disposed of and any closed containers will be kept safe and handed back to you at your requested drop off point at the end of the booking. This policy is strict and the drivers may refuse to continue the booking if this condition is broken.
Our company and its Agents / Drivers reserve the right to refuse entry to any person they deem unfit for any reason and can refuse to continue a journey if any person behaves in a manner which may be detrimental to the driver, other passengers using the limousine or the Limousine its self. Abusive or offensive language to the driver is not tolerated and the driver / agent MUST terminate any booking if this situation occurs. In this event no refund shall be given and the full payment still applies