Limos North West Terms & Conditions
REV 2.0.3.15/05/10

Agreed Price

The Agreed Price is the price to be paid for the journey as agreed between Limos North West and the customer. The times, route and other details of the journey are stipulated on the Booking Confirmation. Any requests to modify any of these details should be made to us at least a week in advance of the date of travel and we will endeavour to accommodate minor changes to the customer's requirement, subject to our ability to do so.

Vehicle Supplied

We will endeavour to provide the vehicle requested by you. In the unlikely event that we are unable to do so we reserve the right to provide a substitute vehicle of similar type and capacity.

Entertainment / Music

All our limos have a limited selection of music available to listen to, as you can imagine it would be impossible to cater for every persons music taste.
We recommend that you provide your own music or DVD for your booking and we also recommend that you create a back up copy of your original CD or make a compilation CD of your music choice for your limo hire.

Payment

All bookings are confirmed by the payment in advance of a non-refundable deposit.
The balance due is the amount outstanding of any deposit paid. The balance is to be paid to the driver in “cash only” at the first pick up address, exceptions to this policy will appear on the booking confirmation and will have been discussed at the time of booking, this usually applies to weddings. The agreed payment method appears on the booking confirmation.

Over Time

The hire agreement between us includes specified pick up and return times and/or duration of hire. Adhering to these times forms an integral part of our operation. Where these times are not adhered to, we may incur additional cost or risk disappointing other customers. For that reason, we reserve the right to levy additional charges should the times agreed between us not be adhered to by the customer. The overtime rate that will be charged is as specified below. Rates are for each hour or part thereof.

Up to 8 Seat Limos £50
Over 8 Seat and up to 13 Seat Limos £75
Hummer £100

Payment of all overtime charges must be settled before the end of the hire. We do not accept cheques, debit cards, credit cards or foreign currency as payment on the day of hire. In the event that payment of overtime charges cannot be made on the day of hire, the customer agrees that the amounts will be charged to the credit or debit card with which the booking deposit was paid. Personal credit card payments are subject to a 2.5% surcharge on the transaction amount & Company Credit Cards 3.0%

Return Journeys

Limos Northwest operates a 15 minute rule on all return journeys home at the end of your hire, this forms a crucial part of our operation to ensure other customers that may have also booked for a return are not left waiting due to your lateness.
This is a strict policy and unless the driver states otherwise they will depart the agreed location 15 minutes after the time confirmed on the booking form with or without passengers onboard.

Damages

We reserve the right to charge the customer a minimum of £100 for any damage to or soiling of the limousine or any of its equipment caused by you or members of your party. Payment of the minimum damage charge must be settled before the end of the hire. We do not accept cheques, debit cards, credit cards or foreign currency as payment on the day of hire. In the event that payment of damage-related charges cannot be made on the day of hire, the customer agrees that the amounts will be charged to the credit or debit card with which the booking deposit was paid. Personal credit card payments are subject to a 2.5% surcharge on the transaction amount & Company Credit Cards 3.0%. Where the cost of rectification or repair may, in the view of the driver, exceed £100, the minimum charge will be made by the method described above and a further amount invoiced to the customer to reflect the cost of restoring the vehicle to its previous condition.

Cancellation of Booking

In the event of a booking being cancelled by the hirer, the deposit paid will be forfeited. If the Booking is cancelled within one week of the hire date, the full balance is payable to Limos North West. The customer agrees that the amounts will be charged to the credit or debit card with which the booking deposit was paid. Personal credit card payments are subject to a 2.5% surcharge on the transaction amount & Company Credit Cards 3.0%.

Lost Property

Unfortunately we are unable to take responsibility for the loss of property left in the vehicle at any time or under any circumstances.

Breakdown

We operate a fleet of vehicles which are maintained to a high standard. In the unlikely event of breakdown or the car being rendered unserviceable (for example, in the event of collision), we will use our best endeavours to provide a back-up vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability.

Grace Period

We always strive to arrive at pick-up points in advance of the times agreed. Very occasionally, events outside our control (for example, traffic congestion or bad weather) cause us to be late. In these circumstances, provided we arrive within 30 minutes of the scheduled time, this will be deemed to be within the terms of the agreement, in such cases, and if reasonably practical, we will endeavour to adjust the agreed booking times to make up for the delay, for example by adding a similar time at the end of the booking period.

Smoking

Smoking is NOT permitted and the use of narcotics will not be tolerated. Any persons found using narcotics illegally in company vehicles will be reported to the Police.

Food And Drink

The consumption of food will not be permitted, unless agreed at the time of booking.
Alcoholic drinks are permitted if prior agreement is made by the customer and Limos Northwest and any person consuming alcohol must be over the age of 18 years old and able to prove their age by using a recognised form of identification, EG, Driving Licence or Passport if asked to do so. Limos North West will supply glassware for the outward journey only and only if requested at the time of booking will a second set of glasses be available on the return journey

Conduct

The company and its drivers reserve the right to refuse entry to any person they deem unfit for any reason and can refuse to continue a journey if any person behaves in a manner which may be detrimental to others or company vehicles. In this event no refund shall be given and the full payment still applies.